I spoke to the manager, and he tells me that "everything is not guaranteed when you leave something in the van"?! He says it must of been someone who was still in the van because it was a shared ride. An hour later i call back because to my surprise he didn't call me back like she said he would do. I spoke to a girl there, she said that she would let the manager rudyus know, and he should come in contact with me soon. I call the office to let them know that someone took all the money that was in the purse. He dashes out of the hotel and drives away. He gave me the purse, i told him to wait a moment to speak to the people, and he left on the spot (probably because he was the one who took the money).
SUPER SHUTTLE LAX DRIVER
I was happy she was going to get back her belongings, to my surprise i believe the driver took about 900$ from the purse that was there. After, calling another 4 times and being put on hold for more than 15 minutes each time i call back a 5th time the nice lady jackie lets me know that the driver is on his way to the hotel. I called the office not even 5 minutes later letting them know that they left the purse on the van. One of 2 of my guests staying in the seagull hotel, left a purse in the van. My friend used her card for shuttle your company owes her one way trip back because we pay cash for the trip from Tampa to the Hotel. This company should have more experience and organized people working for them. Guess what here the shuttle show up instead picking us first, He went to pick the person one hour early.We cancelled the Taxi witch was not very nice. The flight was at 7 AM, we called the taxi. We called the taxi since we were told that no driver is not coming to pick us up. No such a thing the ride was paid there and back. Going back to the airport we called for shuttle knowing that the driver has left us before, we want to make sure that he will not leave us again.Of course no one answer the phone finely front desk clerk from the Beach Hotel contacted the lady. When the person working at the desk told us that the driver was on the bridge and will not return to pick us up. The time we suppose to meet 2.00 P.M.We arrived 1.55 the driver left without us Thank you to the blue shuttle that we got another shuttle. My friend reserved the shuttle from Tampa Airport. If you go to a restaurant and order lobster and the server brings you spaghetti, claiming that the kitchen staff are too busy to prepare your meal, would you be okay with that? They are offering to reimburse the difference in the price between an express and a shared ride but nothing to compensate for their driver's attitude and the delay in my trip. Again my apologies and hope you have a wonderful day." Refunds are Usually processed on Thursdays and can take up to 7 business days to reflect in your account. We will refund the $40.50 additional you paid for the express van. The Calabasas passengers were checked in before you which means 133 was assigned them first and we added your pickup as there was not another van available any time soon. It is not the driver choice to do this the dispatcher assigns the business. my apologies regarding your recent trip, I will talk to the dispatcher on duty as they should of called and informed you that we were busy and did not have a van to take you direct without expanding your wait time and extreme amount of time. I recently wrote a review about how Super Shuttle changed my express ride to a shared ride without telling me. Moral of the story, if you use Supershuttle DO NOT PAY IN ADVANCE! Make the reservation and just pay when you get there like everyone else. 30 min later after numerous phone calls to management they find I did indeed pay in advance and did not need a voucher. They insist on a voucher or they won't let me on the bus or I need to pay again. When I get off the plane and go to the supershuttle booth they say "where is your voucher?" I say voucher? I paid online. I get an email confirmation and I am thinking all is good. While 2 dollars isn't much, it is better than nothing, so I said sure. She kept saying if I pay now rather than to the driver, I would get 2 dollars off the ticket. I then called them and the lady on the phone was very nice and I paid using my credit card to make the reservation. I tried for an hour to buy a ticket online and for some reason it wouldn't go through, but it took my credit card. Let me tell you the problem I had using it and maybe it can help you have a better experience with them. We all have seen these blue shuttles taking people to and from the airport and they are a pretty good deal.
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